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1		-For help planning a trip, use [[**MTA's Trip Planner**>>url:https://tripplanner.mta.info/MyTrip/mobile/Start.html]].
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	2	+== **About** ==
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3		-For ALL bus feedback or complaints, whether regarding service quality, schedules, MTA Bus Time, or if you just have a question [[**click here**>>url:https://contact.mta.info/s/customer-feedback]]
4		-Then choose Buses from the dropdown.
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6		-If your issue is **specifically** with the MTA Bus Time website, (for example, if a bus on the road does not appear in Bus Time),
7		-then please provide as much of the following information as you can, so that we can research the issue:
	6	+MTA Bus Time uses Global Positioning System (GPS) hardware and wireless communications technology to track the real-time location of buses. This innovation lets you use your computer, cell phone, smartphone or other tech device to get information about when the next bus will arrive at your stop, even if you are still at home, the office, shopping, or dining.
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9		-* Date and time you experienced the problem
10		-* The number of the bus that had a problem (3 or 4-digit number painted on the front of the bus or above the front door)
11		-* Bus stop and/or route number
12		-* Type of computer or device you used (e.g. Windows, Mac, iPhone, Android, etc)
13		-* The web browser (and version) you were using.
14		-* If you think it would help explain the problem, include a screenshot.
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	9	+MTA Bus Time is available using a desktop website, a mobile website (which can also be used as an accessibility-friendly text-only desktop website) on iPhone, Android, BlackBerry, or other smartphones, and using SMS text messaging on any mobile phone. For instructions on how to use each version of MTA Bus Time visit the [[Help Pages>>doc:Help.Index]].
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	12	+For more information about the technology behind MTA Bus Time please visit the [[Technology>>doc:Main.Technology]] page.