Changes for page ContactUs

Last modified by admin admin on 2024/07/23 05:15
From version 4.1
edited by admin admin
on 2024/07/23 02:53
Change comment: There is no comment for this version
To version 5.1
edited by admin admin
on 2024/07/23 05:15
Change comment: There is no comment for this version

Summary

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Content
... ... @@ -1,18 +1,17 @@
1 1  = **Contact Us** =
2 2  
3 3  
4 -For help planning a trip, use {{html}}<a href="https://tripplanner.mta.info/MyTrip/mobile/Start.html"><strong>MTA's Trip Planner</strong></a>{{/html}}.
4 +For help planning a trip, use {{html}}<a href="https://tripplanner.mta.info/MyTrip/mobile/Start.html"><strong>MTA's Trip Planner</strong></a>{{/html}}.
5 5  
6 +For ALL bus feedback or complaints, whether regarding service quality, schedules, MTA Bus Time, or if you just have a question {{html}} <a href="https://contact.mta.info/s/customer-feedback"><strong>click here</strong></a>{{/html}}
7 +Then choose Buses from the dropdown.
6 6  
7 -For ALL bus feedback or complaints, whether regarding service quality, schedules, MTA Bus Time, or if you just have a question {{html}} <a href="https://contact.mta.info/s/customer-feedback"><strong>click here to contact customer support</strong></a>{{/html}}, then choose Buses from the dropdown.
9 +If your issue is **specifically** with the MTA Bus Time website, (for example, if a bus on the road does not appear in Bus Time),
10 +then please provide as much of the following information as you can, so that we can research the issue:\\
8 8  
9 -If your issue is specifically with the MTA Bus Time website, (for example, if a bus on the road does not appear in Bus Time), then please provide as much of the following information as you can, so that we can research the issue:
10 -
11 -~* Date and time you experienced the problem
12 -~* The number of the bus that had a problem (3 or 4-digit number painted on the front of the bus or above the front door)
13 -~* Bus stop and/or route number
14 -~* Type of computer or device you used (e.g. Windows, Mac, iPhone, Android, etc)
15 -~* The web browser (and version) you were using.
16 -~* If you think it would help explain the problem, include a screenshot.
17 -
18 -
12 +* Date and time you experienced the problem
13 +* The number of the bus that had a problem (3 or 4-digit number painted on the front of the bus or above the front door)
14 +* Bus stop and/or route number
15 +* Type of computer or device you used (e.g. Windows, Mac, iPhone, Android, etc)
16 +* The web browser (and version) you were using.
17 +* If you think it would help explain the problem, include a screenshot.