Contact Us

For help planning a trip, use MTA's Trip Planner.

For ALL bus feedback or complaints, whether regarding service quality, schedules, MTA Bus Time, or if you just have a question click here
Then choose Buses from the dropdown.

If your issue is specifically with the MTA Bus Time website, (for example, if a bus on the road does not appear in Bus Time),
then please provide as much of the following information as you can, so that we can research the issue:

• Date and time you experienced the problem
• The number of the bus that had a problem (3 or 4-digit number painted on the front of the bus or above the front door)
• Bus stop and/or route number
• Type of computer or device you used (e.g. Windows, Mac, iPhone, Android, etc)
• The web browser (and version) you were using.
• If you think it would help explain the problem, include a screenshot.